***Created by our Community Users***
We see many questions in the forums regarding port forwarding, so I have put together a primer to try to help those who are new to the concept.
WARNING: Port Forwarding exposes devices on your LAN to the Internet. If you DO NOT NEED to port forward, DON'T. This guide tells you how to and why you might need to port forward. The reader assumes any and all responsibility for any damage of, or intrusions into their network caused by port forwarding. What is Port Forwarding?
Port forwarding is a mechanism used in IPv4 to allow a computer, smartphone, or other device (the SOURCE) outside your Comcast HSI connection to connect to a device on your LAN (the DESTINATION). A typical Comcast residential user network might look something like this:
In this diagram, a Cable subscriber (you) has a webcam, NAS, or media server on the internal LAN behind his router/gateway. It is configured to listen on TCP port 8080, in this case. Other devices or game servers that you have may be configured to listen on a different (or many different) ports, but the principle is the same.
Let's say that the subscriber (you) want to make that server available to a family member in a different location, so they can see your webcam, or look at pictures on your media server or NAS. In order to do that, your family member needs to be able to connect, often using a web browser, or a smartphone app. The problem is that your web server is on your LAN, protected by the firewall in your router, AND it has a private address, which cannot be used on the internet. The private subnets you will see most commonly are the 192.168.0.0 and 10.0.0.0 subnets. Subnetting is beyond the scope of this discussion, as most home routers are set up out-of-the-box to use one of these submets. Under normal circumstances, you will probably never have to change this. The problem lies in the fact that these subnets cannot be routed over the internet. Port Forwarding is intended to solve that problem.
As seen in the diagram, your home router (and you must have a router of some type to perform port forwarding) is provided with an address on the public internet by Comcast. Because of a shortage of IPv4 addresses, home routers use Network Address Translation (NAT) to allow you to connect a large number of devices to your router, and give them the ability to connect to other devices on the internet. This is done by assigning each requested connection from your LAN a TCP port, so the router can track the connection. The combination of the IP address and port number is called a socket. So, when you use your computer on your LAN to go to www.google.com, your computer (the source) sends a request using a random port (usually above port 1024) to the destination (www.google.com) on port 80 (the standard http port. Because of NAT, the Google server sees your source address as the WAN IP of your router. How, you may ask. is this related to Port Forwarding? Well, port forwarding is essentially the same process, but in reverse. Think of it as inbound NAT. You router has a public IP address, but by default, it doesn't listen on many ports. This is for security so that someone on the internet cannot easily get on to your network. Now, you have a media server or an IP Camera that you want Granny to see, so you have to tell your router to listen on a port so that you can give Granny a link to it that she can put in her web browser (how she does that we will discuss later).
How do I set up Port Forwarding
First, you have to set up your router. There is an excellent website at http://portforward.com, which will walk you through the steps of how to forward ports on just about every known router, so I am not going to go into detail on any particular model. Suffice to say that when you set up port forwarding, you tell your router to listen on a particular port (in the case of the diagram, it is port 8080), and you also tell it where to send that traffic, when it sees it. In this case, the router is told to send all traffic it ses incoming on port 8080 to the internal device at 192.168.1.200. Below is an example of the screen for configuring a Custom port forwarding service on a Netgear WNDR3700. Other router screens will look different. This is just one example:
Setting Up Port Forwarding in the Wireless Gateway Admin Tool
To turn on the port forwarding function on your gateway, follow the steps below to create a rule.
Go to http://10.0.0.1 using a device that is connected to your network.
Log in to the Admin Tool:
Password: password (unless you changed it)
Select the Advanced menu in the left pane, then click Port Forwarding.
Select Enable. The button will turn green.
Click +ADD SERVICE in the Port Forwarding box. The Add Service page will appear.
Select the appropriate option (FTP, AIM, HTTP, PPTP), from the Common Service drop-down menu.
Selecting one of these options will automatically populate the start and end ports below the Common Service field. For a service not listed, select Other and type Service Name in the field.
Select the Service Type. The Service Type is the protocol used for sending data over the Internet. The default is TCP/UDP.
Click CONNECTED DEVICE to select the device on your network and populate these fields for the IPv4 Address or IPv6 Address fields. If the CONNECTED DEVICE button doesn't appear on the page:
Open a new browser window, follow Steps 1 and 2 from above, and go to Connected Devices > Devices, as shown below.
Click the name of your device for which you want to add the port forwarding rule, under Online Devices' Host Name.
Highlight and copy the IP address.
Return to the previous browser window and paste the IP address. The start and end ports will populate only if you selected one of the four Common Services. If not, enter the port numbers that are required for the game or service for which you want to add the port forwarding rule.
Click Save. You have created a port forwarding rule on your home network, but before you log out of the Admin Tool, take note of your WAN IP address (as seen below). You'll need this information to begin using the game or service.
OK, so I have set it up...how does Granny get there... Granny has a computer with a web browser. Lets say you are letting her see your IP Camera. instead of port 80, your IP Camera is designed to listen on port 8080. Under normal circumstances, you would forward the same port externally as the device listens on, so you would set up your port forwarding to listen on the WAN interface on port 8080, and internally, send all port 8080 traffic to the IP address of your IP camera. Now, when Granny browses google.com, she just types inwww.google.com in her browser, and it goes there, right? That is because google.com is listening on a well-known port for http traffic (port 80), and browsers automatically know that you want to go to port 80. What they don't know is that your router is waiting to send traffic to your IP Camera on port 8080, so when you tell Granny how to get to your camera, if you are using any port other that 80, you MUST specify the port, and that you are using the http protocol. So, you would tell granny to put the following in her browser address bar: http://<yourWANIP>:8080
To find the WAN IP of your router, you can either look at the Status page in your router interface, or browse tohttp://whatismyip.com If you don't want to give her an IP address, you would need to use some type of Dynamic DNS service (not within the scope of this discussion) to translate your WAN IP into a hostname, but you still need to specify http and the port number, like this: http://myipcam.somedomain.org:2000 (the actual name will depend on your Dynamic DNS provider)
What else can I do with Port Forwarding?
The principles are the same for pretty much any device or server that you want to make available to sources outside your home. You can port forward Windows Remote Desktop Protocol, so you can log into your PC from another device with an RDP client. You can run a web server (although publicly accessible webservers are technically against the Comcast AUP for residential connections), you can access your own media server from your smartphone, so you can listen to your music wherever you are...the possibilities are pretty much endless, BUT make sure that you secure the devices you are allowing access to with strong passwords. While many security experts frown upon the concept of 'Security by Obscurity' I personally don't see that it hurts to change the port you are using for some services, especially the more common ones...Any hacker knows that Windows Remote Desktop Protocol runs on port 3389, so instead of setting your port forwarding up to listen on port 3389 on the WAN IP, use a different port (above 1024 is recommended. The highest you can go is 65535). You can still tell the router to forward the traffic to port 3389, so you don't have to mess around with the registry settings for your RDP setup on your Windows machine. That is basic port forwarding in brief. If you have any questions, please post it in the forums in the Home Networking / Router / & WiFi Gateway Help board and we will try to help.
Is your device currently connected to your home network?
If the device is not currently connected to your home network, adding a port forward may not work. Try connecting your device to your home network and then setting up the desired port forward. Connecting to your network first will ensure the device has a valid DHCP address within the DHCP range for port forwarding.
Are port forwards you previously set up not appearing in xFi? When attempting to set up a port forward, are you receiving a message that we’re having some trouble, or that the port you are trying to set up already exists?
If you have previously set up a port forward but it is not appearing in xFi, or when attempting to set up a port forward, you are receiving a message that we’re having some trouble, or that the port already exists, editing your LAN settings may resolve the issue. This will clear any pre-existing port forwards that may not be appearing in xFi but are causing issues, and should allow you to successfully set up new port forwards. Any small adjustment made to your LAN settings should be enough to clear existing port forwards. Once the changes have been applied, you can immediately change the settings back to the previous if desired. Once completed, try setting up your port forwards as desired.
Have your LAN settings recently changed?
If you changed your LAN settings, port forwards you previously set up will no longer work. You will need to set up your port forwards again.
Does the device you’re attempting to set up a port forward for have an IPv6 address?
xFi does not currently allow you to set up port forward for devices that have an IPv6 address since port forwarding should not be needed for these devices. If the device is dual stack (has both an IPv4 and IPv6 address) the IP recognized by xFi depends on which address your device defaults to. Port forwarding can only be configured in xFi if the device is using the IPv4 address.
There are some quirks to setting up port forwarding on the SBG6580 gateway. See this post for details: http://forums.comcast.com/t5/Home-Networking-Router-WiFi/Port-Forwarding-for-an-IP-Camera/m-p/152957...
Many factors may impact WiFi connectivity in your home. Take the following into consideration for better WiFi performance:
Check Gateway/Router Placement
Place your Gateway, modem or router in the most central location of your home, preferably on the main floor instead of the attic or basement. Make sure it is at least a couple of feet off of the floor and confirm that the coax cable connection is finger tight. Avoid putting your Gateway or router in cramped spaces or next to anything that can block the WiFi signal. The best position is in an open space away from thick surfaces (e.g., concrete walls) and other household electronics that may cause interference with the WiFi signal, such as baby monitors, cordless phones, microwave ovens, refrigerators and Bluetooth-connected devices. **Note**: Consider adding Xfinity xFi Pods to help extend your home WiFi coverage throughout your home. To learn more and purchase, go to xfinity.com/xfipods.
Regularly Reboot Your Equipment
Rebooting (or restarting) your Gateway, modem or router is good for the device's health and for your home WiFi performance. Doing this allows the device to update its software, if necessary, which can help optimize your connection and speed. Learn how to restart your WiFi equipment.
Confirm Your WiFi Network
Sometimes you may be connected to your Gateway's public WiFi hotspot network (xfinitywifi) or secure hotspot network (XFINITY), which can limit your WiFi speed. Go to the WiFi settings of your device to make sure you're connected to your personal in-home WiFi network.
Connect High-Bandwidth Devices via Ethernet
Whenever possible, plugging stationary devices directly into your Gateway or router using an Ethernet cable may provide optimal connectivity. For example, it's ideal for desktop computers, gaming consoles and video streaming devices to be connected with an Ethernet cable instead of connecting wirelessly, since activities on those devices use a lot of bandwidth (e.g., graphic-rich online gaming, movies or TV shows).
Check Bridge Mode and Antennae for Third-Party Routers
If you use your own router along with your Gateway, make sure the Gateway is in bridge mode. Learn more about bridge mode. You'll also want to position the antennae of your router so that one is pointing vertically (12 o'clock), and the other one is pointing horizontally (either 3 or 9 o'clock) to broadcast the strongest signal.
Consider a Different Speed Option
If many devices access your home WiFi network at the same time, you may want to consider a higher speed tier to improve your network's performance. We offer several speed options to serve your needs. Visit My Account to see which level of Internet service you have and the upgrade options that are available.
Other Factors That May Impact WiFi Connectivity:
Technical limitations of personal devices (e.g., an older phone that can't handle faster speeds, out of date operating systems, etc.)
The distance between personal devices and your Gateway/modem/router
Older devices which could be consuming bandwidth and slowing down your network
For more information, refer to Xfinity's in-home WiFi tip sheet. For details about staying connected to your home WiFi network, see how to troubleshoot Xfinity Internet or WiFi connection. If your Gateway is several years old, it may be time to upgrade. Find out more about upgrading your wireless network equipment.
For additional information, refer to Improving your Xfinity WiFi.