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ANSWERED: Xfinity - LifeLock Partnership

 Xfinity Internet customers can receive a special discount on LifeLock memberships. Xfinity Internet customers can sign up for a membership to LifeLock at a special discounted price through


Frequently Asked Questions:


What is identity theft?
Identity theft can impact more than just your credit cards. Identity theft occurs when your personal information is stolen in order to take over or open new accounts, file fake tax returns, rent or buy properties or do other criminal activities in your name - for their gain and your loss.

What is LifeLock?
LifeLock is a leading provider of comprehensive identity theft protection.

How does LifeLock work?
LifeLock helps protect your identity with three layers of protection:

  • Detect & Alert - LifeLock helps detect a wide range of threats and will alert you by phone2, email and text if they find potentially suspicious activity.1
  • Restore - If you become a victim of identity theft while you're a LifeLock member, LifeLock's dedicated Identity Restoration Specialist will work with you from start to finish to help fix the issue.
  • Reimburse - If you're a victim of identity theft, LifeLock helps protect you with their Million Dollar Protection™ Package3, including reimbursement for stolen funds - based on the limits of your plan.

What is the advantage of signing up for LifeLock through Xfinity?
Xfinity Internet customers can receive a special discount on a LifeLock membership. Visit to learn more about LifeLock and take advantage of the special discount.

Why should I choose LifeLock?
Obviously, no one can prevent identity theft or monitor all transactions at every business, but LifeLock has been providing identity protection services since 2005. They use unique data and patented technology to provide identity threat detection, identity alerts1 and restoration services.

Doesn't my bank already protect my accounts?
Keep in mind that identity theft can be more than your existing accounts. Identity theft is when your personal information is stolen and used to commit crimes, file fake tax returns, get medical procedures, open new accounts, buy or rent properties and more in your name. If you are a victim of identity theft while a LifeLock member, you'll have an Identity Restoration Specialist on your side.

I'm an existing LifeLock member and Xfinity Internet customer. How can I take advantage of the special LifeLock discount for Xfinity Internet customers?
If you’re an existing LifeLock member and an Xfinity Internet customer, you can call 1-855-993-1862 and request that the promo code XFINITYXFR be added to your LifeLock account.

LifeLock Disclaimers:
No one can prevent all identity theft.

  1. LifeLock does not monitor all transactions at all businesses.
  2. Phone alerts made during normal local business hours.
  3. Reimbursement and Expense Compensation, each with limits of up to $25,000 for Standard, up to $100,000 for Advantage and up to $1 million for Ultimate Plus. And up to $1 million for coverage for lawyers and experts if needed, for all plans. Benefits provided by Master Policy issued by United Specialty Insurance Company (State National Insurance Company, Inc. for NY State members). Policy terms, conditions and exclusions at:

Please note that Comcast does not provide support for LifeLock services. If you have questions, need assistance or have to make a change regarding your LifeLock membership, please call LifeLock Customer Support at 1-855-993-1862 or visit



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