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ANSWERED: Norton Security Online and How To Get It?

 Help protect your computer with Norton Security Online.

Xfinity is committed to keeping you and your family safe online. Available at no extra cost to Xfinity Internet customers, Norton Security Online helps protect your PC, Mac and mobile device from online threats.


Download Norton Security Online on your PC

Downloading Norton's suite of software on your PC is a breeze. Just follow these steps:
  1. Have your Xfinity username and password ready.
  2. Uninstall any existing security software from your computer, including previous versions of Norton.
  3. Directly download Norton Security Online.
  4. Enter your Xfinity username and password if prompted.
  5. Create or log in to your Norton account and then follow Norton's installation steps.
  6. Questions on installation? View additional information on PC installation. Looking to install on a Mac or mobile device? Install instructions for Mac and mobile are also available.
  7. Learn more about other Internet security products and services and take full advantage of security benefits on our site.



If you're already a paying Norton subscriber and would like to switch to our complimentary subscription included with Xfinity Internet, follow these steps.

**Note**: If you discontinue your Xfinity Internet subscription, your complimentary Norton Security Online license will also be discontinued.

If you've never used the suite of Norton security software before, check out what it does:
  • Helps secure multiple PCs, Macs, smartphones and tablets with a single subscription.
  • Helps safeguard your private and financial information.
  • Manages protection for your devices with an easy-to-use web portal.
  • Remembers, helps secure and automatically enters your usernames and passwords.
  • Alerts you about risky Android apps before you download them.
  • Is easy to install and use.


Norton Security Online System Requirements

**Note**: Norton Security Online can be downloaded and activated on up to five devices. Check out the latest system requirements.

Operating Systems Supported

  • Windows
  • Mac
  • Mobile device


I have a Windows computer

Operating Systems

  • Microsoft Windows 10 (All versions except Windows 10 S)
  • Microsoft Windows 8.1 or later (32-bit and 64-bit)
  • Microsoft Windows 8 and Windows 8 Pro (32-bit and 64-bit)
  • Microsoft Windows 7 (32-bit and 64-bit) with Service Pack 1 or later
  • Microsoft Windows Vista (32-bit and 64-bit) with Service Pack 1 or later (Note: New features are no longer supported on Windows Vista operating systems)
  • Microsoft Windows XP with Service Pack 3 (Note: New features are no longer supported on Windows XP operating systems.)



  • Processor
    • For Windows 10/8/7/Vista: 1 GHz
    • For Windows XP: 300 MHz
  • RAM
    • For Windows 10: 2 GB (minimum of 512 MB RAM required for Recovery Tool)
    • For Windows 8/7: 1 GB (32-bit) or 2 GB (64-bit) (minimum of 512 MB RAM required for Recovery Tool)
    • For Windows Vista: 512 MB
    • For Windows XP: 256 MB
  • Hard disk space
    • 300 MB of available hard disk space


Browser Support for Vulnerability Protection
The following browsers are supported for Vulnerability Protection.

  • Microsoft Internet Explorer 8.0 or higher (32-bit and 64-bit)1,2
  • Mozilla Firefox (32-bit and 64-bit)2
  • Google Chrome (32-bit and 64-bit)2


Browser Support for Phishing Protection, Safe Search and Password Management
The following browsers are supported for Phishing Protection, Safe Search, and Password Management.

  • Microsoft Internet Explorer 8.0 or higher (32-bit and 64-bit)1,2
  • Mozilla Firefox (32-bit and 64-bit)2
  • Google Chrome (32-bit and 64-bit)2
  • Microsoft Edge3


Email Clients
Norton Security supports email scanning on all POP3 compatible email clients.

Support for Antispam
The following email client is supported for Antispam:

  • Microsoft Outlook 2003 and later

Some protection features are not available in Microsoft Internet Explorer 10.0 or later.
As made available by Symantec within your service period.
Norton Identity Safe support for Microsoft Edge browser is currently available in English only.

I have a Mac

Operating system updates contain critical security-related updates and it is a security best practice to always update to the latest version of the operating system. We encourage you to upgrade to the latest version of Mac OS X.

Operating systems
Norton Security for Mac OS X will only support the latest and two previous versions of the Mac OS X operating system.


  • Mac computer with Intel Core 2 Duo, core i3, Core i5, core i7, or Xeon processor
  • 2 GB of RAM
  • 300 MB of available hard disk space
  • Internet connection for LiveUpdate


Browsers Supported

  • Safari1,2
  • Mozilla Firefox1,2
  • Google Chrome1

1 As made available by Symantec within your service period.
2 Supports current and the most recent previous 32-bit major releases.

I have a Mobile device

To successfully install Norton Mobile Security, your device must meet the following minimum requirements:

System requirements for Android

  • Operating systems
    • Android 4.0.3 or later
  • Device requirements
    • Android tablet or
    • Phone with 15 MB storage space
  • Browser Support for Web Protection
    • Android standard Internet browser
    • Google Chrome 18 for Android, or later
    • Mozilla Firefox for Android 37.0.2 or later
    • Opera 8.0 or later
    • Samsung standard browser 1.0 or later
  • Requires an active Internet connection for device registration and to use the web-based Anti-Theft features.


System requirements for iOS

  • Operating systems iOS 8.0 or later


System requirements for Windows

  • Norton Mobile Security is not compatible with Microsoft Windows 10 Mobile.


For more information about Norton Security Online, check the Norton website here:


If you have any questions/comments, please let us know by starting a new thread.

Version history
Revision #:
2 of 2
Last update:
‎12-06-2018 03:07 PM
Updated by:
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