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ANSWERED: Norton Security Online and How To Get It?

Your security is our priority. As an Xfinity Internet customer, you have access to Norton Security Online for free. This protects your computer from viruses, malware and other threats. It’s easy to install and will give you more peace of mind when you’re online.


How to Install on Your PC Computer

Before you begin, you might have to uninstall any other security software. Having more than one can slow down your computer. Once you’ve checked this, you can get started.
  1. Go to the Norton Security Online page and click Get Norton Security Online.
  2. Type in your Xfinity ID and password, if you're asked.
  3. Create a Norton account, then sign in.
  4. Choose whether you want to install it on this device or another one.
    Choose to install Norton locally or on another device 
  5. Start your installation. Click Run.
    Choose Run when the installation pop-up appears
  6. Let the program run.
    Norton Security Online Download Manager 
  7. If Windows asks for permission, click Yes.
    Yes button is on left 
  8. Click Agree & Install.
    Click the Agree & Install button on the lower-right 
  9. Complete the installation. Sign into your Norton account if asked.
  10. You're done! Norton Security Online is ready to go!
    Norton Security Online status shows You Are Protected


Installing Norton Security Online on a Mac

  1. Uninstall any existing security software from your Mac, including previous versions of Norton.
  2. Go to the Norton Security Online page and click Get Norton Security Online.
  3. Enter your Xfinity ID and password if prompted. Norton install will follow.
  4. Create or log in to your Norton account. The Norton account lets you manage all of your Norton services and product keys from one location.
  5. Click to install locally or install on another device.
    Choose to install Norton Security Online either locally or on another device 
  6. Begin local installation process. Open your Mac list of downloads and double-click the install file.
  7. Run the installer.
    The Install pop-up appears in the top-right corner. 
  8. Mac's security warns you when downloading files from the Internet. Click Open.
    Pop-up asking to open file. Click the Open button on the right. 
  9. Click Install.
    Click the Install button in the center-left of the screen. 
  10. You may be prompted to enter your Mac login information to allow changes.
    Screen prompting for User Name and Password in screen's center 
  11. Mac also requires permission for system extensions on the first install. Click Open Security Preferences.
    Open Security Preferences button on left 
  12. Click Allow.
    Note: This screen will only appear on the first installation. If you uninstall or reinstall, this box won't appear.
  13. You'll be prompted to Restart.
    Click the Restart button in the bottom-right of the Installer to continue activating your protection. 
  14. Your product will launch after you restart your Mac.
    The Nortion Security screen states that

    Note: Your Norton product monitors the network activity of your Mac and manages the incoming and outgoing access attempts. The firewall settings contain the rules that specify the access settings for the applications, services, and ports in your Mac. Based on the firewall rules, your Norton product allows or blocks the incoming or outgoing connections that use a particular application, service, or port. By default, the firewall in Norton Security Online will override local firewall settings you may have already set up on your Mac. To revert this, you can visit the Settings section of Norton Security Online.

For additional Norton firewall settings support for Mac, click here or contact Norton.




Download and Install Norton Mobile Security on Your Mobile Device

Norton Mobile Security is part of Norton Security Online, included at no additional charge with Xfinity Internet.

Help keep your Android, iPhone and iPad safe with powerful mobile protection from Norton.

Registration and Activation

  1. Download Norton Mobile Security from the Norton Security Online page. Click Get Norton Security Online to get started.

  2. Log in to your Xfinity account with your username and password if prompted. The Norton download and install will follow.

  3. Create or log in to your Norton account. The Norton account lets you manage your Norton services and products from one location.

  4. Choose the option to Install on Another Device and email a download link to yourself if you are not on your mobile device. If you are on your mobile device, select Install on this Device.

    Install on this Device option on the left; Install on Another Device option on the right.


  5. Selecting Agree & Download will route you to the appropriate app store. The same will occur if you click the link that you may have sent to yourself over email.

  6. Follow the device-specific steps below.


Android Devices

  1. Download Norton Mobile Security from Google Play. Click Install. The app will download, and then click Open.

  2. You will be prompted to agree to terms and conditions.

    Norton Mobile Security screen with options to agree to terms and conditions. 

  3. After successful installation, you will have access to the full range of Android features that Norton Mobile Security offers.

    Norton Mobile Security home screen displays device status.


Apple Devices

  1. If you sent yourself the link to download, open the email. Click Download Now to begin the setup process. You will be directed to the Norton Setup page.

  2. Click Download on the App Store.

    Download on the App Store in the middle of the screen. 

  3. Download Norton Security Online from the App Store. Click Get and then Open.

    Norton Security download page with Open button in the top middle. 

  4. You will be prompted to agree to terms and conditions.

    Norton Security Terms and Conditions screen with three check boxes. 

  5. Tap Get Started.

    Welcome to Norton Security screen with Get Started button on the bottom. 

  6. Sign in with your Norton account credentials.

    Norton sign in page.


  7. Installation is now complete!

    Norton confirmation screen.

If you currently subscribe to a paid version of Norton Mobile Security and want to take advantage of Norton Mobile Security now included with Xfinity Internet, follow these steps. For additional information on Norton Mobile Security, visit our FAQs.




Additional Informaiton:

Version history
Revision #:
3 of 3
Last update:
‎02-28-2020 04:14 PM
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