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xfinity email

My email account is BLANK where the folders are listed - even the Inbox is not shown, yet the new messages in the INBOX are listed...PLEASE HELP restore my folders!




Official Employee

Re: xfinity email

Can you try these steps (from JR) to see if this works as a work-around?


Try this from the Inbox Preview - it works for me within my work network (where something in that initial load is being blocked, causing the left-hand column to disappear.


From the Inbox Preview screen, click on the Preferences button or the Edit Preferences link.    That should take you to the Preferences screen with a visible left-hand column.


From there, click on EMail on the top black bar (not in the Preferences menu).   This should take you to your Inbox with the left-hand column intact.


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Re: xfinity email