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xfi pods

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New Poster

xfi pods

xfi pods are not working and are not showing in my account. When I 1st got them they worked great. Now not working at all.

Seems after the outage last week everything was going haywire. Have 2 cameras out front that now don't work. All others do. 

New modem was installed. That has gone off a few times on its own & my tv has gone off on its own as well.

Any clues?

Official Employee

Re: xfi pods

 

baston3,

 

Have you tried rebooting the cameras? 

 

Have you reset the modem to reactivate the pods? Let's check out your signal levels too. Please send me a private message with your full name for help. 

 

KenF


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

Re: xfi pods

I did everything you mentioned. All cameras work everywhere except on the front porch. And 1 is on an NVR (with ethernet) and the other on a DVR (wifi). We also had a technichian here Thursday and he couldnt fix either. another tech. is coming today, hopefully shortly. Again my pods worked great and now they dont.
Official Employee

Re: xfi pods

 

baston3, gotcha. When is the tech arriving today? I'd be happy to follow up when they are done. 

 

KenF


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
New Poster

Re: xfi pods

The tech got the pods up & running. When the 1st tech came he changed the router/modem. Thoght this would fix the probelm. Didn't. Next tech came Saturday & tried a few options. Nothing worked. He finally switched out that modem/router to the newest one & this fixed the problem. Pods are now up & running as I stated. I did need to re-pair the camera. And this worked as well. 

Don't know what happened to the pods!!! We did have a major outage along the east coast and after this the pods stopped working.