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xfi doesn't recognize laptops

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xfi doesn't recognize laptops

xfi app on my phone only recognizes phones on network, not laptops. 2 laptops are connected but the app saysno devices connected 

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Re: xfi doesn't recognize laptops

Hi Ehentzel, I can assist you. So that I can take a look at your account, please send me a private message and include your full name and account primary phone number. Please click on my name to see my profile, and then hit the blue "Send Message" button.

I am an Official Comcast Employee.
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