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xFi only shows 1 gateway

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New Poster

xFi only shows 1 gateway

I have 2 separate xFi compatible gateways in my house, both active for comcast internet. my problem is that the xfi app automatically reverts to the same 1 gateway, where i would like to have xFi control over both. is it currently possible to control 2 gateways with the xFi app? anyone else run into the same issue? thanks, bryan
Official Employee

Re: xFi only shows 1 gateway

 

Hi mrrichway, xFi is only able to support 1 Gateway per account so for unique setups (like it sounds like you have) xFi will decide on a Gateway and only monitor network activity through that device. If you would like us to switch the Gateway that xFi is currently set up for on your account, we are able to do that. Please send me a Private Message with your account number and we can take a look. 

New Poster

Re: xFi only shows 1 gateway

I have the same issue. So, with only one gateway per account/app, can I create a second account to control my other gateway?
Expert

Re: xFi only shows 1 gateway


Rgolf917 wrote:
I have the same issue. So, with only one gateway per account/app, can I create a second account to control my other gateway?

You would have to pay for that second account and I'm not sure how two networks would be set up in one residence.