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xFi app problems

Regular Visitor

xFi app problems

Comcast had me upgrade my Arris TG862 to an Arris DPC3941T to sign up for xFi.
Chat and tech service say new modem should be compatible, but have been unable to connect me to app. Say it
is an "internal problem" and that they are working on it. Very frustrated with no answers. The reason I wanted xFi was to verify ridiculous data usage numbers Comcast is alleging, and now I can't even access device usage data. 
Official Employee

Re: xFi app problems

Hi 1jloper, thank you for reaching out and apologies for your experiences with the Xfi app,  I am showing your issue has been forwarded to our tier 3 team who will assist in reviewing this earlier.

 

If you have any questions in the future please let us know.

 

Thank you

Regular Visitor

Re: xFi app problems

Anxiously awaiting answers!

Official Employee

Re: xFi app problems

Thank you for the reply, and though I don't have an ETA they should reach out soon.  

 

Thank you

Regular Visitor

Re: xFi app problems

Still anxiously awaiting!!

Official Employee

Re: xFi app problems

Hi 1jloper, I can review this ticket further for you, please send me a private message with your account information (Name on account, address on account and account number).

 

Thank you