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wireless connection

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wireless connection

for some reason my wireless connection is not working.  It tells me there is no wireless connections available.  When I plug the ethernet cable directly into my laptop, it works fine... not sure why I can't connect wireless though.... any suggestions. 

Silver Problem Solver

Re: wireless connection

Do you have a Wireless router Connected to your Cable Modem?

If so are you powercycling the Modem so that it will recognize the Router when you connect it?

 

Is your Cable modem a Combination device that adds the functionality of Wireless?

 

What are the Manufactureer and Model numbers of the Router and Cable modem or Cable Gateway?

 

New Poster

Re: wireless connection

I have a netgear wireless router that Comcast gave me.  It has been working fine until this morning when I tried to get on the internet.  I have the ethernet cable plugged into it right now, and when I plug it back into the wireless router, it gives me the same thing saying that there are no available connections.  I have turned off the router, and have reset the modem and turned the computer off.

Silver Problem Solver

Re: wireless connection

There is a Reset button on the back of the router which is recesssed in a small hole.  You can depress that switch with a ball point pen or a toothpick and set the router to factory defaults.  Remember you will need to set up Wireless encryption again after the reset. to factory defaults.

New Poster

Re: wireless connection

Thank you so much

Silver Problem Solver

Re: wireless connection

You are welcome.  Did that resolve the issue for you?

Gold Problem Solver
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Re: wireless connection

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Expert