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If it is a Comcast supplied gateway device, and if both the 2.4 GHz and the 5.0 GHz bands have the same network broadcast names (SSID's), try changing the name of the 2.4 GHz band to something different and then associating the camera with that one;
I am trying to connect my camera too but I can’t figure out if I’m using 2.4GHz or 5GHz. How can you tell?
I would try them both and see if either works.