Community Forum

"Server can't connect" email issue

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Regular Contributor

Re: "Server can't connect" email issue

Same issue.  Outgoing smtp server won't accept pw -- but I can access and read new e-mails.


Re: "Server can't connect" email issue

New Poster

Re: "Server can't connect" email issue


I cannot see your reply to original post, but I am having the same exact issue - attempts to SEND email results in posting to Outlook and a error message indicating mail was unable to connect to server - see below. I've tried several different setting configurations to correct, but no luck.  


                                                  Mail was unable to connect to server “” using SSL on the default ports.

                                                  Verify that this server supports SSL and that your account settings are correct.

                                                  Select a different outgoing mail server from the list below or click Try Later to leave the message in your Outbox until it can be sent.


Gold Problem Solver

Re: "Server can't connect" email issue

Please copy/ paste the entire error message in your reply for review.

Are you using POP servers, or IMAP servers?

Please post the email settings you have set up now. 


Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.

Regular Visitor

"Server can't connect" email issue

I cannot send any emails this morning.
It puts my message in the outbox, and then tells me that my message cannot be sent because of the " " server