Xfinity Forum Archive...
This is an archived section of the community.
Content in this area has been identified as outdated or irrelevant.
This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.
Post your questions in the Xfinity Community
In the new webmail format, there are no retention schedules you can set yourself. All emails are kept indefinitely until you delete them. The exceptions are Spam and Trash-----------
Spam is stored for 7 days or 2,000 messages, whichever comes first
Trash is stored for 14 days or 5,000 messages, whichever comes first
You cannot alter those default settings.