Community Forum

not getting 250 Mbps as paying for

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

New Poster

not getting 250 Mbps as paying for

Upgraded to 250 Mbps about a month ago.  On I am getting 29 Mbps to 303 Mbps.  I get 250+ Mbps about 50% and about 50 Mbps 50% ot the time.  On I get from 40 Mbps to 217 Mbps  (nothing 250+).  On I am showing 294 Mbps to 296 Mbps every time.  Strange.  I have had two techs out and could not find anything wrong.  Said it must be the speed website problem.

Anyone else having this problem?  I do not know which test is correct.


Re: not getting 250 Mbps as paying for

Your speed test results will vary depending on how close the test server is to you, how fat the pipe is for the bandwidth, and how busy the internet traffic is along the pathway at any given time. 

I have gigabit, and oftentimes I'll hit as low as 500 or so during peak hours, or if I connect to a server in Los Angeles, San Diego or Salt Lake City (I'm in the San Francisco Bay Area). 


You're doing the right thing by testing your speed with different providers and testing companies. Since you seem to be hitting the mark on a few of the tests, you definitely have the right setup for your speed tier. If there was something wrong with your network, you'd never hit that speed at all. 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
New Poster

Re: not getting 250 Mbps as paying for

The server goes to "Comcast-Houston,TX" and "Katy Texas"  Get same slow results from both.  Speakeasy goes to Chicago, Atlanta, Washington DC, New York.

New Poster

Re: not getting 250 Mbps as paying for

I am just outside of Houston city limits.

7:08AM   47.75 (Houston,Tx) download, 11.99 upload

      ,com  192.4 (Katy,Tx) 11.6

        295.8 (Atlanta, Georgia) 11.8


1:18 PM  47.66/12.01 (Houston,Tx)

        160.2/11.7  (Katy,Tx)

        296.4/11.7  (New York, NY)