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I have a new sb8200 and after 5 different tries to customer service no one yet can get it provisioned, it is currently connected via splitter to my sb6141, the 6141 has been, and is currently working just fine for years.
At comcast's requests I have tried factory resets, moving modem to another active jack. nothing seems to work. I am in the Portland Oregon area
Is the "Online" indicator light lit steadily ? Do the reps say that they can see the 8200 ? Have you tried to get it activated without the splitter and the 6141 modem being also connected ?
Did they offer to send a tech out ? If not, perhaps you should request one.
I have tried, I called 1800 comcast and they say they cannot send a tech with out doing the complete diagnostics all over again for the 6th time Can you schedule me a tech Why is this so hard?
I'm not a CC employee but I can try escalating your issue to the Comcast corporate employees that are available to these boards. You should get a reply here in your topic.
Sorry for the experience you're having. I'd like to review your account, do some troubleshooting if possible, and if not, I can get a tech out for you. Please send me a private message by clicking on my name, "ComcastChe" then click send a message. In the body of this message please verify your first and last name, and the account number or phone number associated with your services.