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new mail server not getting secondary accounts mails

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new mail server not getting secondary accounts mails

Every since they have changed to the new email, my sons emails no longer load in my account like they should.  Now I have to log my self out and him in to get to his emails.  I hate this since I'm the one that primarly checks his since he is adhd and autistic.  Is there a  way to get it back to where they will load on mine in his folder