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my modum not working, tv picture went black, remote not responding, no sound,


Re: modum

I've asked a Comcast employee to help you. You should expect a reply in this thread. 

"Keepin' it clean since '09"
I am not a Comcast employee, just a moderator.

Re: modum

Is it your internet service *modem* that isn't working or do you mean a set-top box for the TV service ? Or both ?

Official Employee

Re: modum

Hello j9oh5. We see there was a temporary service interruption in your area today. We apologize for any inconvenience. Can you please check again and confirm if your service has restored and is working? If you are still experiencing service issues, please send me a private message and include your full name, service address, and account number so I can access your account.