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hoping to have the issue resolved. first i'll mention i did have a tech visit and nothing was found here. cables looked to be in good shape the tech said. that is all he tested from what he told me. my modem is randomly losing the signal and picking it back up. performance on the internet also seems a little flaky. seeing some ping issues and just sluggish performance on my pc and ps4 at times. seemed to start happening a few weeks ago. before the issues occured my downstream power was normally at 4 dBmV. since the issues it seems to fluctuate anywhere between 1 and 4. the SNR is about the same though. the upstream seems to fluctuate as well though i don't know how much the difference is there. the logs for the modem are saying something. noise issue? i will post the pictures in here.
here are the signals with correctables and uncorrectables climbing up quickly:
and here are the event logs: