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installed xFi yesterday and now my two small cable boxes dont work

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installed xFi yesterday and now my two small cable boxes dont work

Help. I installed the new xfi gateway yesterday, then realized that my two "small" cable boxes stopped working. the main x1 box continues to work. I talked with comcast, they did not know and want to send a tech out. here is the thing - when i shut off the new xfi gateway modem, my small boxes start to work again.  any ideas?

Official Employee

Re: installed xFi yesterday and now my two small cable boxes dont work

Hi mgeremia, when you say your boxes aren't working do you get an error message on the screen?

Official Employee

Re: installed xFi yesterday and now my two small cable boxes dont work


mgeremia wrote:

Help. I installed the new xfi gateway yesterday, then realized that my two "small" cable boxes stopped working. the main x1 box continues to work. I talked with comcast, they did not know and want to send a tech out. here is the thing - when i shut off the new xfi gateway modem, my small boxes start to work again.  any ideas?


On your gateway, on the back, is the moca light on or off?