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identity safe operation in chrome and firefox

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identity safe operation in chrome and firefox

Starting a few days ago, identity safe autofill appeared to stop working in Chrome.  After some investigation I relaized that the web site logins had the identity safe logo on them and that I was being requested to log into the cloud.  After logging into the cloud I was able to log into that web site, the major problem is that a log in to the cloud is requested each and every time i access a site that requires log in.

 

The behaviour occurs in both chrome and firefox. it does not occur in explorer.  Explorer operates normally and autofills automatically without requesting a cloud log in.

 

How can I fix this, Norton support was no help and referred me to comcast support, which I am still waiting for

 

Jerry