Community Forum

how to turn off my ARTG 862G modem

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

New Poster

how to turn off my ARTG 862G modem

How do I turn off my ARTG 862G modem so I can install the new Wireless Gateway voice and data modem.


Re: how to turn off my ARTG 862G modem

You don't need to "turn off" the modem other than disconnecting it from the coax cable and the power supply.

Simply install your new gateway, then connect your computer to it, and navigate to ,, or call (800)- COMCAST. The old modem will be deactivated once the new gateway is activated. 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!