Community Forum

how to permantely delete messages

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

New Poster

how to permantely delete messages

Good morning,

 

I am wondering if there is a way to permantely delete messages so that they can't be recovered. 

Expert

Re: how to permantely delete messages

When you delete an email, it goes into the Trash folder and stays there for 14 days.  After that, it goes into the "Recover Deleted Items" feature and will stay for another 30days (supposedly).  After that, it drops off into oblivion and cannot be recovered.  However, it may stick around longer.  The feature seems to have a life of its own.  Mine goes back well over two months right now.  I don't know of any way to permanently delete something from that folder myself.  You just have to wait for it to vanish on its own.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!