Xfinity plant
Community Forum
Xfinity globe

hacked email

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

New Poster

hacked email

i believe my email has been hacked. family getting weird emails from my address, not from me.


Re: hacked email

There's a couple of things that could be going on here. First, look in your Sent folder. Do you see anything in there you know you didn't send out yourself? If so, then yes, your account has likely been compromised. In that case, change your password to something stronger than whatever it is right now. Also change the secret question and answer for the account. Then run a complete scan of your machine with your A/V software to see if it finds anything wrong.

The other likely scenario is that your email address is being "spoofed". Spammers can make it appear as though emails come from you when in fact they did not. If that is the case, then there is nothing to do but wait it out. Spammers will usually use an address for a few days or a week and then move on to annoy someone else.

In either case, I would change the password right away. Most of the time that will stop the problem if the account has been hacked.