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h email

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Regular Visitor

Re: h email

I use Xfinity connect,  Mac OS......HOW do I save an email indefinitely if trash and spam empty periodically?  I want to have the option to erase email after i save it.  Thx

Bronze Problem Solver

Re: h email

IMAP will not use folders created in Outlook for and stored in the PST folder.   IMAP only deals with the folders on the Xfinity email server and not previously downloaded pop mail that was deleted off the server.


When you switched to IMAP Outlook created a new PST file which is only used to store calendar and contacts.  Email is not stored locally with IMAP

New Poster

Re: h email

I just switched my email (outlook 2013) over to IMAP from POP. Now, all the emails in the folders I created in outook are disappearing. How do I get the folders to sync? It looks like it started to sync up, and now not only is it not syncing, emails are disappearing from my computer.


Gold Problem Solver

Re: h email

Go to your settings.


change incoming server to

leave outgoing server as

Change from POP to IMAP

Change your incoming Port to 993 with SSL on

Leave your outgoing Port at 465 with SSL ON


DO NOT click SPA (secure password authentication)


Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.

New Poster

h email

how to change my email account from POP to IMAP