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forwarding email

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New Poster

forwarding email

Just recently when I forward an email, it disappears from my inbox. It doesn't end up in the trash....I can't find it anywhere. 

Thank you!

Expert

Re: forwarding email

How are you accessing the email?  With only the webmail interface in a browser?  Or in a desktop client or what?  I am unable to duplicate this behavior using the webmail UI.



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New Poster

Re: forwarding email

I mostly use the web version in Chrome. I have it also in OUtlook, but very rarely use that one. I just tried forwarding from that and the original email didn't go away. Seems to be only happening in the web version. Thank you!

Expert

Re: forwarding email

I'm going to escalate this to the forum admins for follow-up.  I've not encountered this before.  There is nothing in your settings that could account for such a phenomena.



I am not a Comcast Employee.
I am a fellow customer, volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark the post as best answer!
Official Employee

Re: forwarding email

Hi, Diane_powell - My apologies for the delayed response. Are you still experiencing the issue? If yes, do you have your emails sorted as Conversations? 

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Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

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