Community Forum

exporting Xfinity contacts to outlook 2013

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

New Poster

exporting Xfinity contacts to outlook 2013

I followed the step-by-step instructions but when I got to the point where I hit "Next" after selecting a destination ("Contacts"), I received an error message.  Help!


Re: exporting Xfinity contacts to outlook 2013

Are you still in the old email format or the new one?  To tell, look at the URL in the address bar.  If it says Zimbra you are in the old one, if it says Appsuite you are in the new one.  If in the new one, you can't export right now as that function is offline again.  If you are in the old one, the address book is provided by Plaxo.  You can try to sign directly into your account with them using your Comcast credentials here-----------------


Open the Address Book there, and you will see the Export button in the toolbar.  Try the export from there.  BUT DO IT NOW.  The Plaxo website might not work after midnight tonight.  They claim they are discontinuing the service as of 12/31/2017.  You can also get instructions here----------------

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!