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emails sent to comcast.net are not being received by users

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New Poster

emails sent to comcast.net are not being received by users

Any emails sent to a comcast.net customer is not received by them.  It is also not kicked back to us.  Emails were sent through Mandrill, but from wellright.com. I have been able to test it.  It looks like it goes to the email (shows delivered on our end), but the user never receives it.  This has been happening for at least week. Please help!

Expert

Re: emails sent to comcast.net are not being received by users

Are you a business customer?



I am not a Comcast employee.
I am a fellow customer volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

Re: emails sent to comcast.net are not being received by users

Yes, I don't know who to contact about this issue. I tried Blocked Provider Request Form, but the IP I provided was not blocked and they are not investigating any further.

Expert

Re: emails sent to comcast.net are not being received by users

If you're a business class customer, you need to be posting in the business class forums. This is for residential services.



I am not a Comcast employee.
I am a fellow customer volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as best answer!
Official Employee

Re: emails sent to comcast.net are not being received by users

She had also sent me a PM, should now be resolved.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

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Expert

Re: emails sent to comcast.net are not being received by users

ComcastAlex the sending of unrequested PM's is against Forum Guidelines now.



I am not a Comcast employee.
I am a fellow customer volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as best answer!