Community Forum

email

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

New Poster

email

email keep getting kicked back but I know it's the correct email

 

Expert

Re: email

Exactly what does the bounce message say?  Redact any email address in it.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
New Poster

Re: email

Reason: Permanent Error

Expert

Re: email

As a test, do you have some other, non-Comcast, email account like Gmail or Yahoo?  If so, try sending from there to the same email address, and see if the same thing happens.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
New Poster

Re: email

I have done that with my gmail and it goes through just fine.
Expert

Re: email

https://www.xfinity.com/support/account/enroll-2-step-verification/hen the only other thing I can suggest is to call Comcast security and see if they can look at your account or their outgoing server-------------------

 

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
New Poster

Re: email

My problem is still not solved. I haven't been home for the past few days. I need to call comcast as I know they are working on it.