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I'm escalating this to the forum admins for follow-up. You can't fix this yourself. Also, at some point, you will be migrated to the new email format, and Preferences will be "Settings", and it looks a lot different than the old one.
thank you.like I said before i gave it to comcast agent and they said were going to escalate this but I will be surpised if I get results.two months go I told them I could recieve emails from computers like banks and credit card co.they escalated that ,they said but. I still miss emaills from big banks like chase,etc.