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Frequent Visitor

email

preferences tab wont load in my 2 email accounts.have tried 4 different browsers nd 2 different computers.comcast agent sais  would escalate this,but they have not fixed or contacted me(as usual)


Accepted Solutions
Official Employee

Re: email

Hi, seekrueger - I see that you already talked to tech support and the issue marked as resolved. Are you still experiencing any issues with the preferences page? I noticed you have a spam filter set up for Chase, did you create it recently? 


All Replies
Expert

Re: email

I'm escalating this to the forum admins for follow-up.  You can't fix this yourself.  Also, at some point, you will be migrated to the new email format, and Preferences will be "Settings", and it looks a lot different than the old one.

Frequent Visitor

Re: email

thank you.like I said before i gave it to comcast agent and they said were going to escalate this but I will be surpised if I get results.two months go I told them I could recieve emails from computers like banks and credit card co.they escalated that ,they said but. I still miss emaills from big banks like chase,etc.

Official Employee

Re: email

Hi, seekrueger - I see that you already talked to tech support and the issue marked as resolved. Are you still experiencing any issues with the preferences page? I noticed you have a spam filter set up for Chase, did you create it recently? 

Frequent Visitor

Re: email

thanks I wasnt aware of then filter.I think that will help another problem I am havig

Official Employee

Re: email

@seekrueger - Please let me know if you were able to remove it. 

Frequent Visitor

Re: email

yes thanks again

Official Employee

Re: email

@seekrueger - Glad to hear that. If you get any issues or questions - please let me know.