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email messages dont erase from the comcast serve

New Poster

email messages dont erase from the comcast serve

When I erase a message from my ipad and phone, it reappears, unless I delete it from my comcast account.  Is there a way to erase the email only once and not have it re-appear?

Frequent Visitor

Re: email messages dont erase from the comcast serve

Having same issue. Thinking there is an Comcast email issue. Hope they are aware. If it continues for awhile - may call in.

New Poster

Re: email messages dont erase from the comcast serve

Having the exact same problem. It’s a big time waster
Expert

Re: email messages dont erase from the comcast serve


WendyZeigler wrote:

When I erase a message from my ipad and phone, it reappears, unless I delete it from my comcast account.  Is there a way to erase the email only once and not have it re-appear?


Do you have the account enabled on both devices using IMAP?  Are you also using a computer and desktop client like Outlook, and the account is configured using POP3?  If so you need to have all three using IMAP and then everything will sync.