Xfinity plant
Xfinity globe
Community Forum

email loss

New Poster

email loss

All of the mail we received on Sep 30 has disappeared--not in the trash or spam folder.  Other mail is intact.


Re: email loss

Do you have the account enabled on another device that might have downloaded the messages and then deleted them from the server?  That could happen if it's using POP3 instead of IMAP.