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email inbox sort problemn

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New Poster

email inbox sort problemn

When I open my comcast email it sorts alphabetically without regard to date.  It used to always display most recent first.  Don't know why it changed or how to fix it.

Expert

Re: email inbox sort problemn

At the top of the message list click on "Sort by", then select Date as the criteria.

New Poster

Re: email inbox sort problemn

I dont have an option to sort by date.  At the top of the message list it says "sorted by name." There is no option to sort by date.  Sometimes, it opens sorted by name but then switches to being sorted by date.  When the happens it says "sorted by date" at the top but I can't choose.

Expert

Re: email inbox sort problemn

It sounds like you are still in the old email format.  Right-click in the gray area to the right of "Sorted by xxxxx", and you will get a menu like this-------------------------

 

 

Sort by Grey area.jpg

 

Choose your criteria from the list.

New Poster

Re: email inbox sort problemn

yes that is how it used to work but aparently a lot of people seem to have problems.  One day all of a sudden this stopped working. Instead, when I click on it the sort automatically changes to by date starting with oldest.  When I click again it changes back to by date starting with the latest.  No other options even show up.

Expert

Re: email inbox sort problemn

When you click on it like that, it acts as a toggle to reverse the date order from descending to ascending.  It's supposed to do that.  Are you not getting the menu in the image I posted upthread?