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I dont have an option to sort by date. At the top of the message list it says "sorted by name." There is no option to sort by date. Sometimes, it opens sorted by name but then switches to being sorted by date. When the happens it says "sorted by date" at the top but I can't choose.
It sounds like you are still in the old email format. Right-click in the gray area to the right of "Sorted by xxxxx", and you will get a menu like this-------------------------
Choose your criteria from the list.
yes that is how it used to work but aparently a lot of people seem to have problems. One day all of a sudden this stopped working. Instead, when I click on it the sort automatically changes to by date starting with oldest. When I click again it changes back to by date starting with the latest. No other options even show up.
When you click on it like that, it acts as a toggle to reverse the date order from descending to ascending. It's supposed to do that. Are you not getting the menu in the image I posted upthread?