Xfinity Forum Archive...
This is an archived section of the community.
Content in this area has been identified as outdated or irrelevant.
This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.
Post your questions in the Xfinity Community
Good luck retrieving your folders. I have a similar experience going on and Comcast says mine are not recoverable. I spent a lot of time with reps attempting to retrieve the folders (right click trash folder, then "recover deleted files". My problem was that I had NO deleted files to retrieve. I hope your experience is better than mine.
I do not have any folders on my screen. The entire left side panel is gone as of this morning.
I cannot find any setting to change this.
See if this helps you-----------------