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email downloading attachments

New Poster

email downloading attachments

Since the Comcast upgrade, I can't download any attachments including documents and photos

New Poster

Re: email downloading attachments

hi I'm having the same problem. Did you find a solution?

 

New Poster

Re: email downloading attachments

Me neither

 

Expert

Re: email downloading attachments


dfv67 wrote:

Since the Comcast upgrade, I can't download any attachments including documents and photos


Exactly what happens when you try to download an attachment?

New Poster

Re: email downloading attachments

I am having the same problem with multiple emails and attachments of varying formats.  Trying to download and nothing visible happens. 

 

Trying to "Open in browser" gives error:  "Not Found MSG-0024 Categories=USER_INPUT Message='No attachment was found with id TEXT.2 in message' exceptionID=-1150706604-13985152"

 

Trying to "view" the document gives the following error: "An error occurred converting the document so it can not be displayed"

 

The workaround that I found, was to forward the message, and without sending it, you can view/open/download the attachments.

New Poster

Re: email downloading attachments

I get same problem trying to download or view attachments!!