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I recently changed internet provider, but still use Comcast for my email. Both provider and Comcast said that I could. Comcast had an outage yesterday and when it came back up all my folders and emails were gone. I receiving emails now and after numerous chats and calls I still can't get them. Any suggestions. I have rebooted, deleted cookies, just everything they tell me. I was told they refreshed my emails, but still nothing. Very disappointed!
Are you sure they are not just "nested"? Look to the left of any folders you can see for a small black arrowhead. Click on those and see if the missing folders appear. If it's not that, post back.
OK I can't see what you are looking at. You clicked on the arrowhead next to what? If it was next to a folder it should display any sub-folders. Can you post a screenshot of what you see? Minus any email addresses.
After my email restarted after being down for a few hours, there was not one email or folder. As email were received shortly afterwards it was like starting over with a brand new email. There were no folders or previous emails in my inbox. Absolutely nothing. I started chatting and made a few calls to customer services. Nothing they suggested did anything. One lady told me to call my new internet provided to send a signal because it would be in my modem. I had been a customer for over twenty years and all I wanted was to get my folders with save email and my email that were in my inbox back. One guy told me they were deleted.
Version:1.0 StartHTML:000000200 EndHTML:000545409 StartFragment:000545114 EndFragment:000545285 StartSelection:000545114 EndSelection:000545285 SourceURL:https://connect.xfinity.com/appsuite/ XFINITY Connect
Then the only thing I can do is escalate this to the forum admins for follow-up.
Hello candicefraker. I can assist in getting an Advanced Repair ticket opened for you so our team can look into getting this missing folders issue fixed for you. Please send me a private message and include your full name and account primary phone number so I can assist you.
Not sure what happened, but I got folders and emails back. The emails came in first and then the folders showed up. It was about a week after they first went away. So thankful to have them back.