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device won't unpause

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New Poster

device won't unpause

I downloaded the xFi app and used it a few times to pause and unpause my son's ipod. Now, his ipod will not unpause even though the app says it is unpause. We have tried restarting the Wi-Fi, taking his device the network and putting it back on, and had his device forget the network then sign back into it. Nothing has worked. Does anyone know of a fix for this?
Silver Problem Solver

Re: device won't unpause

I had some luck calling 1800comcast.

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Official Employee

Re: device won't unpause

Hi jenf66, did you call into 1-800-XFINITY and get this issue resolved?

If you have not and the iPod is still paused, please let me know. I would be happy to work with you on this. 


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New Poster

Re: device won't unpause

I am having the same issue. Rested the gateway and the internet connection. Also forgot the network and added back. Restarted all devices. App says active but the "Labtop" being the device says still pause and visit. "Internet.xfinity. " endless cycle.
Silver Problem Solver

Re: device won't unpause


Teejjjj wrote:
I am having the same issue. Rested the gateway and the internet connection. Also forgot the network and added back. Restarted all devices. App says active but the "Labtop" being the device says still pause and visit. "Internet.xfinity. " endless cycle.

Did you try calling 1800comcast?  They were swamped yesterday.

I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
Was your question answered? Mark the post as best answer!
Official Employee

Re: device won't unpause

Teejjjj, 

 

Were you able to get your laptop unpaused in the xFi app? What type of device are you using to try and unpause the laptop? I'd like to gather the steps that will walk you through resolving this. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!