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Any error message ?
If you have X1 you can use the voice control and say wifi password and it will pull it up to verify te spelling, or if letters are suppose to be lowercase. if it connects but doesnt give you internet try forgetting the netwrk and resign onto it. if you just changed device or log in info some computers will say enter a log in pin after clicking on the network name but below the text box it says use passphase instead(use that)
It recognize the name of the network but won't connect with the right pasword.
If it hasn't ever been changed, are you using the password that is on the label on the bottom, back, or the side. It may be called the "Password" or the "Network Key" on that label.