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cannot access e-mail

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cannot access e-mail

i am unablet to access my emails. i log into my account and click the envelope and it goes to the next page where the title bar says xfinity connect but all i get are the three "perpetual motion" grey balls flashing in sequence. this has been going on for days now and i am waiting on some important emails. i sent a message already but there was no reply. maybe i used a couple of words that the forum didnt like pertaining to getting my chops busted since i seem to be on this forum a lot with different problems. i apologize if i used some descriptive phrases but it gets frustrating when things dont work out the way they should. i use the forum because if i use the phone number on my bill i wait forever for a rep.   thank you for your time      tesla1950

Expert

Re: cannot access e-mail


Try clearing out your browser's cache/browsing history. When you have done that, close out the browser and re-start it in a fresh session. If that doesn't do it, then try using a different browser.



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Contributor

Re: cannot access e-mail

thank you   using another browser works (mozilla) but how do i get it to work with google.  again thank you     tesla1950

Expert

Re: cannot access e-mail

Did you try clearing history in Chrome?  Also, make sure you are using the latest version of it.  Right now Chrome is up to v61.0.3163.100 



I am not a Comcast Employee.
I am a fellow customer, volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark the post as best answer!