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cannot access arriss gateway page from 10.0.0.1 or 192.168.100.1 even when hardwired into the router

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cannot access arriss gateway page from 10.0.0.1 or 192.168.100.1 even when hardwired into the router

just like the title says I can't get into any of the arris modem pages through any means.  tried hardwired and tried both addresses. I am in bridge mode any ideas?

Silver Problem Solver

Re: cannot access arriss gateway page from 10.0.0.1 or 192.168.100.1 even when hardwired into the ro

Can you access the Internet with a browser?

I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
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Silver Problem Solver

Re: cannot access arriss gateway page from 10.0.0.1 or 192.168.100.1 even when hardwired into the ro

Try a quick 2 sec press of the reset button on the back of the gateway, using a pen tip. A quick reset will keep your bridge mode setting.

In my experience all you can do in the admin interface in bridge mode. is view the gateway signals/logs and disable bridge mode, everything else is grayed out. Unless something changed since I had one.

A factory reset holding the reset button in over 20-30 secs will take the device out of bridge.

Regular Visitor

Re: cannot access arriss gateway page from 10.0.0.1 or 192.168.100.1 even when hardwired into the ro

yes internet access works fine. I will try the two second reset see if it fixed the httpd on the arris.