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can't get emails out of folders saved online at comcast.net account

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New Poster

Re: can't get emails out of folders saved online at comcast.net account

I do not have an outlook account set up. I will do that and then see if I can transfer my files that way.

New Poster

Re: can't get emails out of folders saved online at comcast.net account

Thank You for your reply. My problem was solved by changing compatability view settings i was unaware of when i upgraded to Win 7. Sorry i'm a bit delayed in responding. I'm very new at using these forums...Thanks Again!

Gold Problem Solver

Re: can't get emails out of folders saved online at comcast.net account

Which browser are you using?

IF using Internet Explorer Version 10 or Version 11, you must enable Compatibility View.

To do:
Click on TOOLS on the browser toolbar, then click on Compatibility View from the drop down menu.

Close and re- open your browser. Now go back into Xfinity Connect.


Have you tried a different browser to see if you have the same issue?

Which version of XfinityConnect are you using?

To check: Open XfinityConnect, click on Preferences in the Preview window. Now click on the General tab. A window opens showing which version you are using.


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Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Expert

Re: can't get emails out of folders saved online at comcast.net account

This is a little confusing.  Are you saying you can't open folders in the Comcast webmail portal?  Or you can't open folders in the Comcast account in Outlook?  Do you have that account set up in Outlook?

New Poster

can't get emails out of folders saved online at comcast.net account

recently setup win 7 pc with office and outlook. thats working fine, downloading and uploading mail to my pc. I had been using comcast.net for my emial prior to that. I had created some folders online at comcast and saved some important info into those folders. I went to comcast.net this evening to send those saved emails that are in those folders to my home pc. I see the folders on the left hand side of the screen, i have a little hand/cursor that i can move over the folders, It tells me there is info within but when I click on any of the folders nothing opens to the right hand side so I can forward them to my home pc...anyone have any ideas on how to retreive the info from these folders..Thanks in advance for any help or guidance you can provide