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address book missing with windows 10 upgrade

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Gold Problem Solver

Re: address book missing with windows 10 upgrade

What happens exactly when you sign in on the Comcast homepage, and then click on Email?  Spinning circle?  Something else?  Also- click on Tools, then Internet Ootions, then click in Compatibility View.  Close and re- open your browser.

Post the results please.

 

CC

 

PS, do yiu also havecOutlook set up in its settings yo save copies of email on the Comcast server ( in the Xfinity Connect Inbix)?



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Expert

Re: address book missing with windows 10 upgrade

As a test, try using either Firefox or Chrome and see if you can sign in that way.  Or maybe Edge?

New Poster

Re: address book missing with windows 10 upgrade

I believe I have my setting to Internet Explorer.  I can access my comcast home page OK, and favorites, etc., however I can only access my emails through Windows 10 (Outlook?).  And so I do not have access to my address book from within Comcast.  I am finding out all the things I cannot do as I try to do them.  Oh that I could go back to Windows 7..

Expert

Re: address book missing with windows 10 upgrade

Exactly what happens when you try to access the email using the browser?  Which browser are you using?  Are you getting as far as the Inbox page or what?

New Poster

address book missing with windows 10 upgrade

I upgraded to Windows 10 and cannot access email within comcast so I use the Windows 10 version but now I realize I no longer have access to my address book either.  How can I get Comcast email back where it belongs and access things as they used to be? Thank you.