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Xfinity xFi

The devices that I pause on xFi are not pausing.  I have children that need to have devices paused but the devices are not pausing.  I have tried with the Xfinity xFi app and with the online account on the PC.  I have verified that the device is connected to our WiFi and not some hotspot.


Please advise.  I know that other have been having this problem too.


XFINITY MANAGEMENT - Please get this fixed.  Children's safety is at stake.


Official Employee

Re: Xfinity xFi

Hello landfamily96. We apologize for any inconvenience. I can assist with troubleshooting the pause feature on xFi service. To get started, please send me a private message and include your full name, service address, and account number so I can access your account. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

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