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Hi tbonsall, I can assist you with getting your xFi app working with your modem. Please click on this link to aid you in getting everything set up. If you need any additional assistance please feel free to reach back out to me here.
I can look further into this for you tbonsall, let's make sure your make and model of modem is compatible with the Xfi app. I can also send some signal to your modem to get it communicating the app if everything matches the Xfi guidelines. Can you please send me a private message with your full address, account number, and MAC address to your modem by clicking my name (ComcastAmir) and then clicking "private message me"?