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XFi app is not working

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New Poster

XFi app is not working

I recently received a new gateway in the mail to be compatible with new XFI app. It was not setting up correctly through app, so I then did it the old fashion way and we now have wifi in house. Only thing is I was excited to use the app but it does it work. It loads up then freezes on the sign out upgrade screen. I deleted and reinstalled app and still nothjng. Very frustrating . Please help
Expert

Re: XFi app is not working


Mraxe112 wrote:
I recently received a new gateway in the mail to be compatible with new XFI app. It was not setting up correctly through app, so I then did it the old fashion way and we now have wifi in house. Only thing is I was excited to use the app but it does it work. It loads up then freezes on the sign out upgrade screen. I deleted and reinstalled app and still nothjng. Very frustrating . Please help

Are you able to access xFi with the web site?

https://internet.xfinity.com/

Official Employee

Re: XFi app is not working

Hi Mraxe112. I can assist with the XFi issue. I would like to send a provisioning hit to your modem. To get started, please send me a private message and include your full name, service address, and account number so I can access your account. 

New Poster

Re: XFi app is not working

installed in xfinity wireless gateway MAC internet seems slower and the xFi App will not load continues to ask me to upgrade. I have signed in and out numerous times and deleted and reinstalled app nothing. even restarted router a few times. can someone help?
Official Employee

Re: XFi app is not working

Hi jbine, can you confirm if you are still seeing this message when you log into xFi?