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XFINITY username

My xfinity username is now in ALL CAPS.   I want to change it to upper & lower case;  but the name, itself, does not change.   How do I  do this?


Accepted Solutions
Official Employee

Re: XFINITY username

If you would like to change how your name is displayed in your outgoing email, click on your name in the top bar and you will open the edit mail account screen where you can change your display name. 


All Replies
Expert

Re: XFINITY username


lbarthel1 wrote:

My xfinity username is now in ALL CAPS.   I want to change it to upper & lower case;  but the name, itself, does not change.   How do I  do this?


If you're saying that your email address is USERNAME@comcast.net and you want to change it to UserName@comcast.net, you can't.  Any change to "USERNAME" makes it a whole new email address; you would lose all of the email you currently have.  You can create a new email address to use, however.

 

To add additional email addresses you need to be signed in as the Primary user, then follow the directions found here.

 

 



I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here.
Gold Problem Solver

Re: XFINITY username


Again wrote: ... Any change to "USERNAME" makes it a whole new email address ...

No, UserIDs/email address names are case insensitive, so "UserName", "USERNAME", "UsErNaMe", and "username" are all considered the same.

 

Comcast Security Assurance might be able to help the OP with this. They can be reached at 1-888-565-4329 (from http://constantguard.comcast.net/help/report-abuse/).

Official Employee

Re: XFINITY username

If you would like to change how your name is displayed in your outgoing email, click on your name in the top bar and you will open the edit mail account screen where you can change your display name. 

New Poster

Re: XFINITY username

BRETT  -   My sincere thanks !!!     Simple, straightforward, to-the-point.   I am amazed.   I am also very intimidated by the internent.   I'd been in and out of the forums for months before I got brave enough to ask, and the 2 replies before yours are good examples of the wandering thought processes and varied opinions/understandings and how-to's that are out there.   So thanks again.    Next time I won't wait so long.  

Pat Barthel