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I've seen multiple posts that mention losing xFi pods after changing gateway. I upgraded to an XB6 gateway and now when I try to activate the pods, it just states "Connecting to Pods" and then times out. The tech said my pods may be paired with my old gateway still but he didn't know how to solve. Any ideas? I've tried hard resets on gateway and pods.
Solved! Go to Solution.
I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.
creen -- Thanks for reaching out. I've tried something on my end. Could you try to onboard the Pods again & let me know if you are successful? Thanks.
creen -- Thanks!