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XB6 Upgrade killed my pods

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XB6 Upgrade killed my pods

I've seen multiple posts that mention losing xFi pods after changing gateway.  I upgraded to an XB6 gateway and now when I try to activate the pods, it just states "Connecting to Pods" and then times out.  The tech said my pods may be paired with my old gateway still but he didn't know how to solve.  Any ideas?  I've tried hard resets on gateway and pods.

Silver Problem Solver

Re: XB6 Upgrade killed my pods

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.

I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
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Official Employee

Re: XB6 Upgrade killed my pods

creen -- Thanks for reaching out.  I've tried something on my end.  Could you try to onboard the Pods again & let me know if you are successful?  Thanks.  

 

Rachel


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Frequent Visitor

Re: XB6 Upgrade killed my pods

Thanks Rachel - I'm at work now but I'll try again tonight!

Frequent Visitor

Re: XB6 Upgrade killed my pods

Thank you!

Official Employee

Re: XB6 Upgrade killed my pods

creen -- Thanks!  


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!