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Wink Hub and xFi

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Regular Visitor

Wink Hub and xFi

When I subscribed to xFi my Wink Hub ceased to become connected to the internet but continually connects to the gateway network. Have tried c/s with Xfinity and Wink and they say no solution. 

Official Employee

Re: Wink Hub and xFi

 

beno127 can you provide a little more about what you're experiencing? Is your Wink Hub not connected to the internet wirelessly?

Official Employee

Re: Wink Hub and xFi

 

beno127, I'm glad our xFi team was able to resolve the issue for you. Please reach out again if you need additional assistance. 

Regular Visitor

Re: Wink Hub and xFi

Thank you Ken. Can I find out what they did in case it happens again? Regards, Ben
Official Employee

Re: Wink Hub and xFi

 

beno127, sure. I guess you could call in to see if someone else can give a bit more perspective. I've looked and there wasn't a lot of detail left as to what was done. If it does happen again, I'd be able to send it to the proper team to be addressed once more.