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WiFi Speeds

I have paid for Blast Pro for years now, and never received the stated speeds.  I have worked with online and phone techs and only been able to achieve small increases.  Yet, every day I get an email from Comcast on how they have increased my speeds.  I just changed to the new Xfi modem with worst results that with the old modem.  A tech came out today, only to quote the disclaimers for this email I keep recieving.  Even with an ethernet connection to devices I am not recieving the increased or standard speeds I am paying for.  The tech says "I need a thing for my laptop".  I have no idea what a "thing" is and apparently niether did he.  Can anyone tell me if they have had any success in getting this fixed?