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What's wrong with the internet lately?

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Contributor

What's wrong with the internet lately?

Recently I've been getting rather unstable internet speeds/connections, the internet would randomly slow down or take forever to connect to a server. It's gotten so bad to the point I can not even upload a simple 500mb video up to youtube without it taking several hours to finish. Anyone know why my comcast internet and others are experiencing bad service lately?

 

 

My speeds should be 55down and 11up, however today they're ridiculous. 

 

http://www.speedtest.net/result/2800368514.png

 

the speed test has way too much fluctuations in taking it.

Expert

Re: What's wrong with the internet lately?

We need more information please:

- Post your upstream and downstream signal levels. Click the link or type: http://192.168.100.1 or http://10.0.0.1 into your browser. We are interested in your power levels (dBmV) and your Signal to Noise Ratio (SNR). You may also want to contact Comcast and ask for your upstream SNR (uSNR) and receive level.
- Post your modem’s error logs.
- Post the make and model of your modem.
- Post the make and model of your router if you have one.
- Let us know if you contacted Comcast or had a tech visit.
- Let us know what the lights on your modem are doing when you are having problems.

- Plug directly into the modem (no router) via ethernet and run ShaperProbe.
- If you have already posted some of this information, you don't need to post it again.

 


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Contributor

Re: What's wrong with the internet lately?

This issue has resolved.

Expert

Re: What's wrong with the internet lately?

Marked "solved" thread now closed.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!