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Webmail Page will not load

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Webmail Page will not load



I was given a new Win 10 laptop at work, and have NOT been able to load webmail using IE11 since.

I've always used, and then click the mail icon, and it would open a 2nd window to login and I'd get my webmail.


Lately I've seen the autodirect to this url, and I get the mail icon(envelope) at top and click it.

I would get this with many characters after the final forward slash, then the characters would disappear leaving me with only the pound symbol # after the slash and Webmail will never load only showing 3 dots moving- attempting to access. Out IT guy allowed all the JS options to be enabled- as it looks like Java was hanging.

Any ideas?


I have tried Firefox- and it works fine even though the page looks huge.


Thank You-


Re: Webmail Page will not load

Try clearing out your cache/browsing history in IE-11. When you have done that, close it out and re-start it in a fresh session. 

Frequent Visitor

Re: Webmail Page will not load

Negative- this is on a brand new installation. After a week we reset IE11.After thinking it was something we script on our networking at work- I tried my laptop at home through my own wifi- and same result. I also have the issue with Chrome.

Someone thought it might be a Java issue- clicking mail icon at top right of Xfinity page pops open a new window for me to log in- which I do, and I can see the url in window show some variation of this:

after the # sign-it will show a number of other characters after it and after 5 or 10 seconds- only the above url will show. The actual window itself defaults to white with 3 search dots.


Its probably something in our default load of Win 10 and Java.